1/100
of the annual cost of the brand’s previous review analytics solution
1M+
Reviews collected across 3+ major e-commerce platforms
4+
Custom themes co-created with the brand, including fit, fabric quality, delivery, and style
Industry
Fashion & Apparel
Retailers
Amazon, Macy’s
Key MetricsCart Features
A multi-billion-dollar global fashion brand needed to understand what shoppers were saying about fit, fabric quality, and style across major e-commerce platforms. Its previous review analytics solution was expensive, and a standard review model made it hard for product teams to turn feedback into decisions. The brand wanted a review model aligned to its own lens, at a cost that let more teams use it.
MetricsCart collected reviews across all of the brand’s key e-commerce platforms and co-created custom themes with its team, including fit, fabric quality, delivery, and style. Advanced emotion tagging added a layer beyond positive and negative sentiment.
Dashboards with filters, emotion tags, and photo grids gave teams a clear view of the feedback, while tailored product discovery tools and category groupings let them move from a broad category to the specific products that drive a theme. When the brand asked for new features, MetricsCart rolled them out quickly.
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