Question 1

What insights can I get from the MetricsCart Voice of Customer Reports?

Accepted Answer

You get a comprehensive breakdown of your product’s digital shelf performance through a unified Product Health Score and review-based NPS that benchmark your SKUs across retailers. You can pinpoint exactly what your shoppers love and where friction exists across multi-level theme hierarchies, while categorizing their intent from repurchase advocacy to churn risk. Most importantly, you gain root-cause clarity by distinguishing true product formulation defects from packaging failures and fulfillment errors, with early-warning signals routed directly to your R&D, Packaging, QA, and Retail Operations teams before issues impact sales.

Question 2

How often is the MetricsCart Voice of Customer Reports data updated?

Accepted Answer

The report is updated monthly, with insights reflecting the last 30 days by default.

Question 3

Is there any obligation or credit card required?

Accepted Answer

None at all. This is a completely free, zero-commitment analysis to demonstrate the depth of our marketplace intelligence. We do not ask for a credit card, and you will not be automatically enrolled in any paid subscription.

Question 4

Do you need access to my Seller Central or store backend to get free report of my product?

Accepted Answer

No. We take data privacy seriously. Our system gathers all information from publicly available frontend marketplace data. We will never ask for your API keys, account passwords, or sensitive internal brand metrics.

Question 5

What marketplaces do you support for this analysis?

Accepted Answer

Our free version is currently optimized for major digital marketplaces, primarily Walmart. Our enterprise customers get access to hundreds of marketplaces.

Voice of Customer Report of Cat Food

Special Kitty Gourmet Formula Seafood Blend Flavor Dry Cat Food 16 lb Bag

Purina Friskies Surfin Turfin Indoor Dry Cat Food Chicken Whitefish Salmon 16 lb Bag

Special Kitty Savory Salmon Pate Wet Cat Food 5 5 oz

Sheba Wet Cat Food Cuts in Gravy Variety Pack Roasted Chicken Entree and Tender Turkey Entree 12 2 6 oz Perfect Portions Twin Pack Trays

Iams Proactive Health Chicken and Turkey Dry Cat Food 7 lb Bag

Meow Mix Original Choice Dry Cat Food 3 15 Pound Bag

Blue Buffalo Wilderness Natural High Protein Grain Free Dry Cat Food Chicken 4 lb Bag

Purina Fancy Feast Gravy Lovers Wet Cat Food Chicken Feast in Gravy 3 oz Can

1 66OZ 9LIVES PATE FVRTS VARP

1 28LB 9LIVES DLY ESSNTLS